Beta support information — pending operational review
Support and Legal Contact
Support channel, scope, privacy requests, and beta-service expectations.
Provider identity
- Provider identity
- Casabuena Fernando Azarias
- Public legal or commercial domicile
- [DOMICILIO COMERCIAL PUBLICO]
- Support and legal contact
- support@riomentor.com
1. Contact channel
Email support@riomentor.com for installation help, account access, product questions, privacy requests, legal notices, or reports about harmful or incorrect AI output.
Write in English or Spanish. Do not send passwords, API keys, payment-card data, or sensitive information that is not necessary to resolve the request.
2. What support can help with
Support can help troubleshoot the Windows installer, account access, DCS integration, local configuration, documented product behavior, and the route for billing questions.
Paddle may handle transaction, subscription, and refund operations as Merchant of Record. We will direct payment-specific requests to the appropriate Paddle flow when required.
3. Privacy and legal requests
Use the same address for access, correction, deletion, portability, objection, withdrawal of consent, and other privacy requests. We may ask for proportionate information to verify the account and will apply the deadlines required by the relevant law.
The public legal or commercial domicile remains a placeholder until a valid address for formal notices is selected and reviewed.
4. Safety and beta limits
RIO Mentor is for DCS World simulation and training only. It is not an emergency, real-aviation, military, navigation, or safety service.
The beta can change or be unavailable. We do not promise a response time, uptime, feature permanence, or compatibility beyond what is expressly published and required by law.